Shipping policy

Every order is finished in our Dubai atelier and carefully packed for you.

Preparation and dispatch

Every piece is finished in the atelier before it leaves us. Your order is ready to dispatch within:

• Ready-to-wear: 1–2 business days
• Simple alterations: 2–3 business days
• Bespoke orders: 5–7 business days

We confirm the timing with you after you order, and let you know promptly if your piece needs longer.

Delivery

Within the UAE: delivery is complimentary, within 1–2 business days of dispatch.

GCC and international: two delivery options are shown at checkout.

• Express (DHL): 2 business days to main cities, 4 business days to remote areas.
• Standard: 5 business days to main cities, 7 business days to remote areas.

Delivery times start once your order is ready to dispatch, as set out above.

Shipping charges

Shipping is calculated by destination and parcel weight, and is shown in full at checkout before you pay. As a guide, for one or two abayas: Saudi Arabia, Qatar and Oman cost AED 320 by Express or AED 250 by Standard; Kuwait and Bahrain cost AED 320 by Express or AED 240 by Standard. Larger orders are priced by weight.

Duties and taxes

International orders are shipped with duties and taxes unpaid. Any import duties, taxes or brokerage fees are set by the destination country, collected by the courier on delivery, and payable by the recipient.

Tracking

Once your order is dispatched, you will receive a tracking link by email or WhatsApp.

Final sale

As every piece is tailored or altered for its client, all sales are final. Please see our Refund Policy for the one-day grace period for corrections.

Questions

WhatsApp or call +971 50 395 2825, or email connect@divaatelier.ae.