Refund policy

Every Diva Atelier piece is finished in our Dubai atelier for one client. Most orders are tailored to a bespoke fit, and our ready-to-wear pieces are also altered to each client's size before they leave the atelier. For this reason, all sales are final.

All sales are final

Bespoke orders, ready-to-wear pieces (including those altered to your size), sale and promotional purchases, and gift cards are non-refundable, non-returnable and non-exchangeable. This applies to orders delivered within the UAE, the GCC and internationally.

One-day grace period for corrections

We want your piece to be perfect. Please inspect your order as soon as it arrives. If you notice a defect, damage, or a fitting issue, you have one (1) day from delivery to let us know and bring the piece back to the atelier. We will carry out one complimentary correction or alteration.

• The complimentary correction is offered once per piece.
• Alterations can take a piece in to a smaller size. A piece cannot be let out to a larger size.
• The piece must be unworn, unwashed and in the condition it was delivered.
• Further alterations after the complimentary correction can be arranged at our standard atelier rates.

Wrong or damaged items

If you receive an item that is not as ordered, or that arrives damaged, contact us within one day of delivery with your order number and photos, and we will make it right.

Clients outside the UAE

If you are outside the UAE, contact us within one day of delivery with your order number and photos. Our team will advise on the best way to arrange the correction.

How to reach us

WhatsApp or call +971 50 395 2825, or email customercare@divaatelier.ae.
Atelier: Store 108, Mezzanine Floor, Al Hanaa Centre, Al Mankhool Road, Dubai, United Arab Emirates.